Returns & Exchanges

At Maison Asrar, we strive for complete satisfaction with your fragrance purchase; if your scent experience is not as expected, we offer a 30-day return policy for unopened and unused products. Please ensure the original cellophane seal remains intact to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization code.

2

Secure Packaging

Place the perfume bottle in its original luxury box and use protective padding to ensure the glass remains safe during transit.

3

Shipping the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Refund Processing

Once our quality control team verifies the item's condition, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing